Refund Policy

Last updated: 8 October 2026 · Seller: ApeX Altus, Thailand

Try before you pay

Monthly and yearly plans include a free trial so you can test the Software on your own setup before any charge. Cancel before the trial ends and you will not be charged. A free demo edition is also available, so you can see how the panel works on a demo account before buying anything — download the demo here.

Refund requests

• Lifetime and fixed-term plans: full refund within 7 days of payment, as long as the key has not been activated on a real trading account. Activating on a demo account does not affect this.
• Monthly and yearly plans: use the free trial to decide. Once a payment is taken — the first charge or a renewal — that period is not refunded. You can cancel at any time to stop the next charge.
• After activation on a real account: no refund. The key works from that moment and cannot be taken back, so please use the trial or the demo edition first.

To request a refund, email support@apexaltus.com from the address you used at checkout and include the last 4 characters of your key. We answer within 3 business days.

If something is broken or not working as described, contact us whatever the dates above say — we would rather fix it or refund you than leave you stuck.

After a refund

When a payment is refunded in full, the license for that order is suspended and can no longer be used. Refunds go back to the original payment method; how long they take to appear depends on your bank.

Canceling a subscription

Canceling stops future renewals. You keep access until the end of the period already paid for, and we do not refund the unused part of a period that has already started.

Chargebacks

Please contact us before opening a dispute with your bank. A disputed payment suspends the related license.